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Key Account Manager

1 open positions

IDtech is a customer facing organization that brings high value, differentiated Security technologies to the market. These technologies include a portfolio of High-End Access Control and Time Management solutions. IDtech supports large and strategic accounts in Belgium and in several locations around the world.

As a Key Account Manager, you will diagnose the Access Control needs of strategic customers in Belgium, converting them to business opportunities and delivering value-based solutions. Our culture in IDtech is one of Humility, Curiosity, Commercial Excellence, Determination, but above all, putting the customers at the center of our reflection.


The role of the Key Account Manager is to establish relationships and manage a group of Key Accounts at all levels in the customer’s organization. Using commercial skills of discovery, diagnosis, design, and delivery. The Key Account Manager is responsible for identifying the customer’s needs and corresponding business opportunities. You will work collaboratively with world-class technical and commercial experts and other resources, creating agile perfectly matched teams to maximize the value for both parties.

Specific role functions include:


  • Delivery of maximum value from selected strategic customers headquartered, centered on Access Control and Time Management.
  • Management of the overall customer relationship and fostering senior level stakeholder connections, building relationships with multiple customer prospects and becoming a trusted advisor.
  • Creating enhanced customer intimacy through a well-planned and delivered engagement program.
  • Developing and implementing integrated customer account plans, in alignment with business strategies. This will include understanding longer term customer strategy and converting these strategies into business goals.
  • Forming natural teams to address specific business opportunities, pulling together the necessary technical and commercial support from the organization.
  • Accountability for delivery of margin targets.


Rue Saucin 62, 5032 Isnes, Belgium
19/01/2025 19:15:51

Field Service Engineer

1 open positions

We are a Belgian company specialising in providing access control and time management solutions. Our expertise covers not only the design and development of software but also the development and production of our hardware, giving us full control over the lifecycle and quality of our solutions.

Since 1985, more than 3000 customers in Belgium and internationally trust us for developing and continuously improving the right solutions for their security and workforce management needs. Following a change of management in 2020, we are pursuing a strategy of growth both in our technology offering and in our geographic coverage, with the recent opening of a subsidiary in Dubai.

  • You are responsible for starting up and maintaining access control and time & attendance systems at our customers' premises.
  • You prepare equipment for demonstrations or start-ups.
  • You write daily activity reports in a precise and complete way to ensure a rigorous follow up of the customers’ installations.
  • You maintain good customer relations and provide technical feedback to them after your interventions.
  • You communicate effectively with the different departments to guarantee a quality service and follow-up to our customers.
  • You regularly complete your activity sheets and make sure they are updated.
Rue Saucin 62, 5032 Isnes, Belgium
18/12/2024 11:08:19
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About us

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