IDtech is a customer facing organization that brings high value, differentiated Security technologies to the market. These technologies include a portfolio of High-End Access Control and Time Management solutions. IDtech supports large and strategic accounts in Belgium and in several locations around the world.

As a Key Account Manager, you will diagnose the Access Control needs of strategic customers in Belgium, converting them to business opportunities and delivering value-based solutions. Our culture in IDtech is one of Humility, Curiosity, Commercial Excellence, Determination, but above all, putting the customers at the center of our reflection.

The role of the Key Account Manager is to establish relationships and manage a group of Key Accounts at all levels in the customer’s organization. Using commercial skills of discovery, diagnosis, design, and delivery. The Key Account Manager is responsible for identifying the customer’s needs and corresponding business opportunities. You will work collaboratively with world-class technical and commercial experts and other resources, creating agile perfectly matched teams to maximize the value for both parties.

Specific role functions include:

• Delivery of maximum value from selected strategic customers headquartered, centered on Access Control and Time Management.
• Management of the overall customer relationship and fostering senior level stakeholder connections, building relationships with multiple customer prospects and becoming a trusted advisor.
• Creating enhanced customer intimacy through a well-planned and delivered engagement program.
• Developing and implementing integrated customer account plans, in alignment with business strategies. This will include understanding longer term customer strategy and converting these strategies into business goals.
• Forming natural teams to address specific business opportunities, pulling together the necessary technical and commercial support from the organization.
• Accountability for delivery of margin targets.